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Capita PLC - London-based outsourcing, consulting and digital services provider - Extends customer experience contract with an unnamed ‘leading’ European integrated telecommunications company for two years from January 2024, with an option to extend for a further two years. The deal is worth more than £95 million over four years. Corinne Ripoche, chief executive officer of Capita Experience, says: ‘We are very proud to extend this contract, which builds on the success of our long-standing strategic partnership since 2008. We will be focused on delivering a customer-centric approach which anticipates customer needs, through a seamless and personalised experience.’
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